Education and Certification FAQs

FAQs About ASAPro Webinars

To learn more about ASAPro Webinars, click on questions below.

1. I'm an ASA member, what is the value in ASAPro Webinars?
2. How do ASAPro Webinars work?
3. How do I register for an ASAPro Webinar, and how much does it cost?
4. Does my discount package have an expiration date?
5. Can I earn Certified Staffing Professional™ or Technical Services Certified™ continuing education hours through ASAPro Webinars?

FAQs About ASAPro—The ASA Professional Development Center

To learn more about ASAPro Webinars, click on questions below.

6. What is ASAPro?
7. How do I log in to ASAPro?
8. How do I view the course I purchased on ASAPro?
9. Can I use courses purchased on ASAPro for group training?
10. How does ASAPro help with my ASA certification?
11. How do I get technical support or help with my order?

FAQs About ASA Certification Programs

To learn more about ASA certification programs, click on questions below.

12. How do I earn CSP™ or TSC™ certification?
13. How do I get a summary of my continuing education hours?
14. There are hours missing from my credit summary. How do I get them added?
15. I earned my CSP certification before ASA offered the state component, but want to be able to tell my clients that I have demonstrated knowledge of my state's employment laws. How can I do this?
16. How many times can I take the online practice exam?
17. I'm ready to take the exam. Where do I go?
18. I've had my TSC certification for years and see that those who pass the updated TSC exam earn both the CSP and TSC certifications. How might I also earn the CSP certification?
19. I have both the CSP and TSC certifications, and both are up for renewal. Am I required to earn 30 CE hours for each?
20. I had my CSP certification for three years, and have obtained the required 30 hours of CE. What do I need to do to complete my renewal?
21. I won't be able to earn the 30 CE hours by my renewal deadline. What can I do?
22. How are CE hours calculated?
23. I did not pass the exam. How many times can I retake the exam, and is there a cost to do so?
24. I recently renewed my certification, will I receive another certificate?

ASAPro Webinars

1. I'm an ASA member, what is the value in ASAPro Webinars?

• All ASAPro Webinars are free for ASA members.
• Are you ASA certified? ASAPro Webinars qualify for active continuing education hours towards your renewal. One 60-minute Webinar is worth 1.0 CE hour.
• ASA has more than 30 one-hour Webinars each year.
• You can register and watch from your desktop, or train your entire team from your conference room.

2. How do ASAPro Webinars work?

• After you register online, you'll receive a confirmation e-mail within one to three business days with detailed instructions on how to log on to the Webinar.
• On the day of the scheduled ASAPro Webinar, select the link in your confirmation e-mail and either turn up your speakers, or dial into the phone number provided—your choice.
• Listen to the presenter and view the presentation on your computer screen.
• ASAPro Webinars are interactive—during question and answer sessions, participants can communicate with the speaker by telephone or chat panel.

3. How do I register for an ASAPro Webinar, and how much does it cost?

• View the upcoming Webinar schedule.
• All ASAPro Webinars are free for ASA members.
• Nonmembers can register for $295 per site. One link to join the Webinar with choice to listen through speakers or telephone.

4. Does my discount package have an expiration date?

• Yes—discount packages expire one year from the date of purchase. Any unused Webinar credit will be forfeited after that time.

5. Can I earn Certified Staffing Professional or Technical Services Certified continuing education hours through ASAPro Webinars?

• Yes—and if you are an ASA member, they are free. Because Webinars allow for real-time interaction between instructor and student, the hours count as active learning credits.
• Most ASAPro Webinars last one hour, thus earning you 1.0 active CE credit.
• You must submit your CE hours to ASA after the Webinar. Click here for instructions.

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ASAPro—The ASA Professional Development Center

6. What is ASAPro?

• ASAPro is the ASA professional development center that houses all recordings of previous Webinars and ASA events.
• You can access ASAPro courses anytime, from anywhere, by logging in to your personal account.
• You'll listen through your computer speakers while you watch PowerPoint presentations on the Web. Newer courses may contain video of presenter too.

7. How do I log in to ASAPro?

• Go to americanstaffing.net/asapro and click on the Log In to ASAPro button.
• Are you a member of ASA? Enter your username and password (same as your ASA member log-in credentials) in the correct log-in area. You may need to set up an account under First-Time Visitors if you don't already have an ASA member log-in and password.
• Nonmember? Scroll to the bottom of the log-in page to access the nonmember log-in area.

8. How do I view the course I purchased or previously accessed on ASAPro?

• Log in to your ASAPro account and click on My Coursework. The course will be available for viewing from this screen. Just click on the Continue Training button.

9. Can I use courses purchased on ASAPro for group training?

• Yes. Set up a group study session with your co-workers so they can view the content with you. Gather in a large room and participate by listening through computer speakers and watching the interactive slide presentation on the Web.

10. How does ASAPro help with my ASA certification?

• To keep your CSP or TSC certification current, you must obtain 30 CE hours within three years. Six of those hours must be legal, and you can have up to 12 passive hours. ASAPro contains both legal and passive CE hours—free for ASA members.

11. How do I get technical support or help with my order?

• If you have technical problems or questions, contact MultiView at 888-711-1138 ext. 241 or 905-889-6555 ext. 241 (9 a.m.–5 p.m. Eastern time), or send an e-mail to multiviewmediasupport@multiview.com.

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ASA Certification Programs

12. How do I earn a CSP or TSC certification?

• Purchase the study materials.
• Study at your own pace.
• Take the online exam when you're ready.
• You'll receive information on how to take the exam when you order the full package or the exam.

13. How do I get a summary of my continuing education hours?

• Visit ASAPro and log in to your personal account.
• Once logged in, click on CE Summary on your My Account page.
• An updated CE summary file is uploaded to the Web every Friday after 4 p.m.

14. There are hours missing from my credit summary. How do I get them added?

• Use ASAPro to submit coursework taken outside of ASA or ASAPro.
• Visit ASAPro and log in to your personal account.
• Once logged in, click on CE Submission Form on your My Account page.
• It may take up to 10 business days after you submit coursework for it to appear in your CE summary.

15. I earned my CSP certification before ASA offered the state component, but want to be able to tell my clients that I have demonstrated knowledge of my state's employment laws. How can I do this?

• Staffing professionals who currently hold a CSP or TSC certification can purchase one or more state employment law workbooks to prepare for the 20-question state-specific online exam. Upon receiving a passing grade, you will receive an updated certificate to demonstrate your achievement.

16. How many times can I take the online practice exam?

• You can take the online practice exam as many times as you like. If you fail the practice exam, it will reset itself for you to retake. If you pass the exam, you need to request ASA via e-mail csp.tsc@americanstaffing.net to reset the exam.
• You use the same URL to access both the practice and actual exam. Select carefully, you can only access the actual exam once.

17. I'm ready to take the exam. Where do I go?

• When you ordered your study materials or purchased access to the online exam, you received an online exam instruction sheet with your materials. It included a unique user ID, password, and Web site address (URL) to access your exam. Type the URL into your browser to reach the exam site and enter your password.
• If you have misplaced the online exam instruction sheet, e-mail csp.tsc@americanstaffing.net.

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18. I've had my TSC certification for years and see that those who pass the updated TSC exam earn both the CSP and TSC certifications. How might I also earn the CSP certification?

• Renew your TSC before the end of your three-year renewal period, review the latest edition of the study materials, and then take the CSP exam.

19. I have both the CSP and TSC certifications, and both are up for renewal. Am I required to earn 30 CE hours for each?

• No. Any CE hours earned can apply to both certifications.

20. I had my CSP certification for three years, and have obtained the required 30 hours of CE. What do I need to do to complete my renewal?

• To renew your certification, please complete the online renewal application and submit the application fee. Once processed, ASA will send you a letter that will include your next renewal deadline.

21. I won't be able to earn the 30 CE hours by my renewal deadline. What can I do?

• You can retake the CSP or TSC exam, which will extend your maintenance period for another three years.

22. How are CE hours calculated?

• Hours are based on the actual instructional time of approved events.
• Example 1—Participate in a live Webinar that is an hour long. You will earn one hour of active CE credit.
• Example 2—You are listening to a recording of a program that was originally a live, two-hour session. You will earn two hours of passive CE credit.
• Breaks and lunch do not count toward credit hours.

23. I did not pass the exam. How many times can I retake the exam, and is there a cost to do so?

• You can retake the exam as many times as necessary. You must purchase the exam within 90 days of your first attempt in order to receive the discounted rate of $119. After those 90 days, you must pay the full exam fee of $149 (for ASA members).

24. I recently renewed my certification, will I receive another certificate?

• The certificate that you were issued upon passing the exam does not have an expiration date on it, therefore a new certificate is not needed.

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Contact
Deborah Repasy
Education Assistant
703-253-2057
drepasy@americanstaffing.net